Best Practice Playbook For Surviving COVID-19

Due to the onset of the COVID-19 pandemic, Omnes IPA partners rapidly transformed their service delivery models while still ensuring community members could access services. Partners will likely continue virtual service delivery into the future while also providing in-person services with appropriate physical distancing. Omnes IPA convened its partners to develop a “best practice playbook” for operating under this new normal. The best practice playbook will focus on:

1. Welcoming and engaging clients
2. Reimagining physical environments for distancing
3. Telehealth sustainability
4. Recruitment and retention of staff
5. Financial wellness

For one organization to undertake the development of the many protocols and best practices related to the new operating environment is an enormous burden. By creating this best practice playbook, we are able to share ideas, ease individual burden, and ensure our clients receive quality care.