In the first quarter of 2020, Omnes IPA launched two quality improvement projects for cohorts of mental health and substance use disorder provider organizations. Each cohort has chosen a specific measure to try to significantly impact. The cohorts will then define the measure, determine how to measure in real-time or near real-time, and find the root causes that impact the measure. Each organization will try to impact the measure using plan-do-act-study (PDSA) cycles. Results of the PDSA cycles will be shared across organizations and successful projects will be evaluated for scaling across the network.
With the COVID-19 pandemic, Omnes IPA is slightly tweaking the projects. The focus will be on data collection and measuring changes due to the rapid implementation of telehealth and virtual services. The cohorts will focus on improving the quality of these services in the spirit of the original project.